Refund Policy

Try it first

Our desktop tools have a free 7-day trial, and Switchyard for .NET has a free edition, so you can check that a tool fits before you pay. Download links are on each product page and on Products & Services.

Software subscriptions

GitRepoWatcher, SvcSentinel, SQLParity, LogTrawler, Switchyard for .NET and our other desktop tools are yearly subscriptions, bought on this website through Stripe checkout.

• Stop future charges: turn off auto-renew at any time under Purchases. Nothing more is charged, and the license keeps working until the end of the year you paid for. A charge already made is not refunded.
• Cancel a yearly subscription early: ask us to cancel it. For a product sold only yearly (our desktop tools), we keep the days you have used at a daily rate (the yearly price divided by 365), refund the rest of the yearly charge, and the license ends right away. For a product that also has a monthly price, we keep the months you have used, counting the current month, at the monthly price, refund the rest, and access ends at the end of that month.
• Mistaken charges: if you were charged twice for the same thing, or charged after you turned off auto-renew, we refund that charge whenever you tell us.

What happens to the license

An early cancellation ends the licenses of that subscription. The app stops working with that license the next time it checks with our licensing service, and you should uninstall it or activate another license. Refunding a mistaken charge (for example a double charge) does not end the license you meant to buy.

RestoreMD (managed service)

RestoreMD is a managed service billed monthly. You can cancel at any time; the service then ends at the end of the month you have paid for, and a month that has already started is not refunded. If we could not deliver the service for a month because of a problem on our side, we credit that month against your next month. Setup is not refunded.

How to ask for a refund

Email support@solutionsgroupunlimited.com or open a ticket at support.solutionsgroupunlimited.com. Tell us the product and the email address you used at checkout; the Stripe receipt helps if you have it. We refund through Stripe to the card or payment method you paid with. Your bank usually shows the refund within 5 to 10 business days.

License terms

The full license terms are on our license terms page.

Contact

Solutions Group Unlimited, LLC
Email: support@solutionsgroupunlimited.com